Several months ago we decided we needed to update the home security system at Casa de Harper. This was prompted, not by the burglary we’d experienced, the best alarm system in the world would not have helped in that case, but by a false alarm we had a short while later when Harper ran afoul of a motion detector. We were at the Symphony and had to come home to turn the alarm off. I knew there was functionality available that would allow us to interact with the system from our iPhones so, with the Mexico trip on the horizon, we decided to take the plunge.
We could have updated the system and stayed with the same monitoring company but we didn’t like them. The one time they needed to send the police to our house, albeit for a false alarm, they sent them to the wrong address. They never have a problem getting the monthly bill to the correct address! Worse still, it took me three days to get the issue addressed because, despite having clients in the Southwest, they only conduct business between 9:00 AM and 5:00 PM EST. Enter our local cable provider. We like them.
A digression about the old alarm monitoring company, when I contacted them to cancel our service they asked why. I told them. A few days later, in response to my written request to discontinue coverage, I received one of the strangest form letters I have ever seen. It said they were in receipt of my cancellation request and, unless I wanted to reconsider, they would be notifying my homeowner’s insurance provider that we were no longer being monitored and our insurance premiums could increase by as much as 15%. Threats are an interesting sales strategy; especially since I am fairly certain I never told them who our homeowner’s insurance provider is. No matter. I responded to their letter confirming our desire to terminate service, letting them know I had already notified our insurer of the change, and based on their letter, would also be notifying our insurance agent and neighbors of our dissatisfaction with their company in case anyone might be in the market for home security services. To date I have received no follow-up.
Any any case, we are happy with the new system. It has many new bells and whistles, figuratively as well as literally. I like that we can arm the system when we leave for the evening but disable the motion detector should we choose not to lock up Harper. Of course while we are out of town, Harper is luxuriating at a local spa so the system is fully armed. I like that I can log into to check on it from my phone to confirm all is well. There is even a camera.
Sometimes technology really does make life better.